A letter from Dec 10, 2022

Dear FutureMe, On this day today. I had my first ever call today for our OJT and it's literally life changing. It somehow discouraged and scared me. My first call was a very long one, almost 1.3 hours but it was a good one I guess. While my last call was challenging, it kind of scared me in a way that I thought I didn't want to take calls anymore. She was an irate customer because of an issue. I'm still getting used to navigation of the tools so I got confused about the process when I took the calls. And I was nervous— especially when the caller vent out her frustration and all. And for a moment, I didn't know what to say. I zoned out. I was like in a dead air trying to process everything and I felt bad, I wanted to cry. After that call, I was like in a shocked, I just stared blankly on my monitor. Then I started asking myself, can I really do this? Will I be able to make it until certification? Will I be able to survive this? There's a part of me that wants to give up— that I don't wanna do it and go through the same scenario again. Well, basically because of fear— fear that I might not do it properly again and being shouted at by someone, it's too much for me. But here's the other part of me saying, I could start again and try to see any improvements. I couldn't give up. I should not give up and just let the certification decide to continue or not. As long as I didn't give up, at the end of the day, if I may or may not be able to get to certification, there will be no regrets. I just hope everything will work for the best! 🙏